Introduction:Companies , as they increased the rate of use of the social media and internet-based networks by users decided to make use of social networks to become more popular with regard to their bandsing strategies, positioning strategies marketing, customer feedback and services, the implementation of e-CRM or similar. Social networks are popular with people for communication with each other, share ideas, and to share information as well as for sharing information about themselves.Prestataire informatique lyon While in the 1990s, use of the internet, a variety of social networks and web-based tools were in use, they were not widely used. Since the advent of social networks in a friendly setting and less complicated in terms of functionality for people This feature (social networking service) is now a part of our lives. For clarity of the analysis of customer satisfaction, retention, as well as managing customer relations and feedback, social media have a significant role to play. In the end, companies have attempted to use social network services to better serve their customers and to achieve various other objectives. Many companies have realized that social networking sites (SNSs) such as Napster, Facebook, and Twitter and many others are the ideal places for them to promote their […] read more